Get Help | Housing Families First | Housing Crisis Services | Richmond, VA

Get Help

The Richmond region coordinates entry into local shelters and housing programs through two primary intake points. This means that agencies across the region work together to ensure that services are well-coordinated and targeted to the needs of those who are most vulnerable. This also means that Housing Families First and other shelters cannot accept families and single adults directly into our programs — only through referrals. If you are homeless or within 3 days of homelessness, please contact the hotline below that best matches your needs.

Homeless Connection Line


Hours: 8:00 AM-9:00 PM, Monday-Friday; 1:00 PM-9:00 PM Saturday-Sunday
The Homeless Connection Line offers trained Diversion Specialists who can assist households within three days of losing their housing to problem-solve, connect to community resources, and connect to homeless assistance if needed.

If you don’t speak with a Diversion Specialist when you call, please leave a voicemail message. Most calls are answered or returned the same day and all messages are returned within one business day.

  • Who should call the HCL?
    • Only call the HCL if you are currently homeless or within three days of losing your current housing.
  • What needs are served?
    • The HCL has the resources and capabilities to assist callers who are currently within three days of losing their housing.
  • What needs are not served?
    • The HCL does not have the resources to assist those not currently or within three days of experiencing homelessness.
The first point of contact for families and individuals facing homelessness throughout the region.

Bringing Families Home

Bringing Families Home works with students and their families in Richmond, Henrico, and Chesterfield who are precariously housed in overcrowded living situations or in hotels. This program allows us to extend our reach to families who are not literally homeless and help them move to permanent homes.

A partnership between Housing Families First and Richmond, Henrico, and Chesterfield Public Schools

Key Hunters

Key Hunters meetings offer tips to families and individuals experiencing a housing crisis in Metro Richmond.

Weekly Zoom meetings: Every Thursday from 6-6:45pm. (Zoom link will be provided when you email [email protected])

New in-person sessions are now available every Wednesday from 2:00-3:00pm at Commonwealth Catholic Charities, 809 Oliver Hill Way, Richmond, VA 23219.

Email [email protected] to learn more.

A Program of Housing Families First

Regional Domestic Violence Hotline

Hours: 24 Hours/Day, 7 Days a Week
The Regional Domestic Violence Hotline assists individuals and households experiencing domestic violence with shelter, counseling, support groups, and legal assistance. Immediate shelter is typically provided for individuals and households in imminent danger based on a standard domestic violence assessment.

Assists individuals and households experiencing domestic violence

Housing Resource Line

Hours: 8:30 AM-4:30 PM, Monday-Friday
The HRL is a phone-based access point to connect individuals with a full spectrum of housing services, including but not limited to foreclosure prevention, legal aid, locating stable rental housing, home ownership resources, emergency funds assistance, and many more (excluding imminent homelessness, which continues to be served by the Homeless Connection Line). An online form is linked here.

Phone-based access point to a full spectrum of housing services

VA Hotline

804-675-5000 ext 2041
The VA Hotline can be contacted directly at this number if you are a Veteran experiencing homelessness in the Greater Richmond area.

Help Line for Veterans

Other Helpful Resources

Visit Virginia Housing Development Authority for more information about affordable housing resources.

To find resources for other needs, including food, please visit Virginia 211 or call 2-1-1 toll-free from anywhere in the state.

Here is a current list of Richmond-area food pantries.

Visit for a list by zipcode of helpful resources. These resources include transportation help, food, clothing, employment, and more.

Are you concerned about someone sleeping outdoors? Outreach and support services are available for people living on the streets and in other public places. Complete this notification of an individual or family sleeping outdoors form to help. Please note that this survey is not conducted by Housing Families First, but by a collaborative team of local service organizations.

You are not alone. There are people who care who are trying to help.