Get Help | Housing Families First | Housing Crisis Services | Richmond, VA

Get Help

The Richmond region coordinates entry into local shelters and housing programs through two primary intake points. This means that agencies across the region work together to assure that services are well-coordinated and targeted to the needs of those who are most vulnerable. This also means that Housing Families First and other shelters cannot accept families and single adults directly into our programs — only through referrals. If you are are homeless or within 3 days of homelessness, please contact the hotline below that best matches your needs.


Hours: 8:00 AM-6:00 PM, Monday-Friday
If you are homeless or within 3 days of becoming homeless, call the Housing Crisis Hotline to discuss shelter options, as well as alternatives to emergency shelter.

Hours: 24 Hours/Day, 7 Days a Week
The Regional Domestic Violence Hotline assists individuals and households experiencing domestic violence with shelter, counseling, support groups, and legal assistance. Immediate shelter is typically provided for individuals and households in imminent danger based on a standard domestic violence assessment.

Hours: 8:30 AM-4:30 PM, Monday-Friday
The HRL is a phone-based access point to connect individuals with a full spectrum of housing services, including but not limited to foreclosure prevention, legal aid, locating stable rental housing, home ownership resources, emergency funds assistance, and many more (excluding imminent homelessness, which continues to be served by the Homeless Crisis Line).

To find resources for other needs, including food, please visit Virginia 211 or call 2-1-1 toll-free from anywhere in the state.